Panasonic Business Solutions Blog
The Retail and Logistics industries are evolving at a fast past. Increasing competition and economic pressures are driving innovation in both technology solutions and process.
The Panasonic Business Solutions blog takes a look at some of the key issues facing these industries and discusses how gemba process innovation and smart technology solutions can help enhance customer experience and increase operational efficiency both instore and throughout the supply chain.
Research shows that one-third of all orders during peak season in the UK are either late or incomplete. Even worse, 5% of all online orders fail to make it to the right person or place. But all hope isn’t lost. Smart technology could hold the answer to this costly and damaging problem.
When you think back to 2010, it doesn’t seem all that far away, does it? But over the past decade, many things have changed – and not just in terms of additional wrinkles. The retail industry has changed, too – and really very radically. E-commerce has swept all before it. Amazon, already a force to be reckoned with in 2010, continues to dominate and grow.
Whenever I mention Gemba Process Innovation (GPI) to a customer, I tend to be met by a blank stare. As this concept is quickly becoming central to the Panasonic philosophy, I thought I would explain what it means and why it has garnered the attention of a number of major retailers.
GPI is a continuous improvement approach that goes beyond its predecessors, such as kaizen and kata. It leverages Panasonic technology to provide valuable insights into operations. So why is it needed, now more than ever?